We aim to provide fast and reliable delivery to all our customers. Below you’ll find all the details about how we process, ship, and deliver your orders.
1. Order Processing
- All orders are processed within 1–3 business days (Monday to Friday).
- Orders placed during weekends or public holidays will be processed on the next working day.
- Custom, made-to-order, or limited products may require additional handling time — this will be clearly mentioned on the product page.
2. Shipping Methods & Carrier
- We work with trusted couriers such as CTT, DPD, DHL, UPS, or FedEx, depending on your delivery destination.
- Once your order has been shipped, you’ll receive a confirmation email with tracking information, allowing you to follow your parcel until delivery.
3. Shipping Regions & Estimated Delivery Times
- Portugal (Mainland) 2–4 business days
- Azores & Madeira 5–8 business days
- European Union (EU) 5–10 business days
- United Kingdom & other European countries 7–15 business days
- International (outside Europe) 10–25 business days
4. Shipping Costs
- Shipping costs are calculated automatically at checkout based on your location, the weight, and size of the order.
- The final shipping cost is displayed before completing your purchase — no hidden fees.
- Free Shipping is available for orders over [€XX,XX] (you can define your free-shipping threshold).
5. Taxes, Duties & EU Customers
- All prices displayed on Speedflag.store include VAT for customers within the European Union (EU).
- There are no customs duties or import fees for orders delivered within the EU.
- Customers outside the EU may be subject to customs fees or import taxes depending on local laws — these are the responsibility of the buyer.
6. Delays & Exceptions
- Delivery times may be longer during busy seasons (e.g. holidays, sales).
- If your order is delayed beyond the estimated timeframe, we will notify you by email.
- In the rare event that an item is out of stock or backordered, we’ll contact you to offer an alternative, a refund, or an updated delivery date.
7. Lost or Damaged Parcels
If your parcel arrives damaged or incomplete:
- Keep the packaging and take photos of the condition on arrival.
- Contact us within 5 business days at info@speedflag.store.
- We’ll work with you to arrange a replacement, refund, or other suitable solution.
If your parcel is lost in transit, we’ll investigate the issue with the carrier and take appropriate action as soon as possible.
8. Returns & Exchanges
- For information on returns and exchanges, please see our Returns Policy page.
- Unless the return is due to our error or a faulty product, return shipping costs are the responsibility of the customer.
- Refunds do not include original shipping costs unless otherwise specified.
9. Tracking & Contact
- Once your order is dispatched, you’ll receive a tracking link via email.
- If you haven’t received tracking information or have questions about your shipment, please contact us at info@speedflag.store with your order number.
"To achieve anything in this game you must be prepare to dabble in the boundary of disaster."
by Sterling Moss
